Liveops provides excellent resources and training materials to help you learn how to become an independent contractor. If you are looking for a way to work flexibly on a limited schedule, Liveops may be a perfect work from home opportunity for you. You will still be paid by Liveops (and you’ll possibly make more than if you were an employee at many other call centers), but you will be responsible for paying your own taxes and arranging for your own benefits. Instead, you will be an independent contractor. However, you need to understand something about working at Liveops - you will *not* be an employee. If you have good customer service or sales skills, you can likely work with Liveops. Liveops has a never ending need for work from home agents. Liveops charges clients by the minute, and agents are also compensated and tracked by the minute. Most Liveops agents attended college and have almost 15 years experience. An average Liveops agent is 38 years old (vs 23 years old for a typical call center agent). Liveops claims that it’s unique style of remote work is “simply better”. Liveops has based their entire operation on supporting work from home agents and making them as efficient as possible. Efficient.” This is an excellent tagline for a business that is entirely made up of work from home employees. Liveop’s tag line is “ The modern call center. They still have the remote agent division. Liveops has gone through some ups and downs since it was founded, and they no longer have the technology division. If you ever ordered a product from a television infomercial, you most likely spoke with a Liveops call center agent working from their home. Most of the large marketing companies that advertised products on television and radio relied on Liveops to quickly staff up thousands of remote agents to handle the large volumes of sales calls that were triggered by TV or radio ads. The concept was revolutionary and allowed Liveops to quickly become one of the largest call centers in the world. The company was founded in 2000 and had two main divisions – the remote agent division (which hired the work from home call center agents) and a technology division that created the software that allowed thousands of agents to work from home. They pioneered the concept of a call center that is staffed entirely by people working remotely. “While customer interactions today happen over a range of channels, the vast majority of those interactions remain voice-based.Liveops is one of the original work from home companies. "Together with LiveOps, Twilio has the potential to power a whole new generation of enterprise call centers,” said Lynda Smith, Twilio chief marketing officer. It uses HTML5 instead of plug-ins.Īn advantage of this solution is that it can route inbound and outbound calls directly via a Web browser, dramatically reducing costs while enhancing agent experience and productivity. LiveOps Engage combined with Twilio Client and WebRTC allows companies to embed voice into their Web, native Android (News - Alert) and native iOS apps. The integrated solution now enables companies to deliver an efficient in-app calling experience for PCs, mobile phones and tablets. Steve Griset, SVP, product management and engineering, LiveOps, said, “This is a fantastic option for any company looking for an opportunity to forgo their telephony infrastructure and have everything-contact center plus telephony-in the cloud.” It delivers a single browser-based agent desktop and eliminates the need for expensive servers, software, landline and phones required by traditional call center technologies. The integrated solution combines the power of a social savvy, multichannel cloud contact center with a powerful cloud communications platform. Leveraging Twilio Client, LiveOps is able to take advantage of the WebRTC built into Twilio’s cloud communications infrastructure to provide an integrated enterprise contact center experience, said company officials. Twilio enables phones, VoIP, and messaging to be embedded into Web, desktop, and mobile software. LiveOps’ (News - Alert) technology helps clients enable effective multichannel, social and mobile interactions with their customers.
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